Refund policy

At Cusneon, we want you to feel confident about your purchase. If something isn’t right, please contact us and we’ll be happy to help.

30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging

  • Complete with all accessories and included materials

  • Accompanied by proof of purchase

To start a return, contact us at support@cusneon.com with your order number and reason for the return.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us at support@cusneon.com with your order number and clear photos or videos of the issue.

Once reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Returns may not be accepted if:

  • The item has been used, installed, altered, or damaged after delivery

  • The original packaging or accessories are missing

  • The item was damaged due to improper use or care

  • The item was marked as final sale or non-returnable at the time of purchase

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Return Shipping

For returns due to a change of mind or other non-quality-related reasons, return shipping costs are the responsibility of the customer.

If the return is caused by a damaged, defective, or incorrect item, we will provide further return instructions after reviewing your request.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to assist you, but orders that have already been processed or shipped may no longer be eligible for cancellation.

Contact Us

For return or refund questions, please contact:

Email: support@cusneon.com