Privacy policy

This Privacy Policy explains how Cusneon, operated by ZOEDAWN INC, collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

1. Company Information

Brand: Cusneon
Company: ZOEDAWN INC
Address: 2755 CANYON BOULEVARD, BOULDER, CO 80302, United States
Email: support@cusneon.com

2. Information We Collect

When you use our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Order and transaction information
Device and browser information
IP address and website activity
Communications you send to us

Payment information may be processed directly by our payment service providers. We do not generally store complete payment card details.

3. How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide order tracking
Process returns and refunds
Respond to customer service requests
Prevent fraud and unauthorized transactions
Improve our website, products, and services
Send marketing communications where permitted by law
Comply with legal and regulatory requirements

4. How We Share Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and logistics providers
Website and ecommerce service providers
Analytics and marketing providers
Customer support services

We may also disclose information where required by law or to protect our legal rights.

We do not sell personal information for money.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, operate website features, understand site usage, improve performance, and support advertising.

You can control or disable cookies through your browser settings, although some website features may not work correctly without them.

6. Marketing Communications

If you choose to receive promotional emails from Cusneon, we may send you information about products, offers, or updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, and comply with legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to your information
Request correction of inaccurate information
Request deletion of certain information
Request information about how your data is used
Opt out of certain marketing communications

To make a privacy request, contact us at support@cusneon.com.

We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

11. Third-Party Services

Our website may contain links to or use services provided by third parties.

Their privacy practices are governed by their own privacy policies, and Cusneon is not responsible for how independent third parties handle information.