Frequently Asked Questions
1. What kind of lighting does Cusneon offer?
Cusneon offers thoughtfully selected lighting designed to bring warmth, atmosphere, and character into everyday spaces. Our collection may include cordless table lamps, decorative lamps, ambient lighting, and other pieces chosen for both function and design.
2. Are Cusneon lamps rechargeable or wired?
This depends on the product. Some lamps are rechargeable and cordless, while others require a standard power connection. Please check the product description for the specific power type and charging information.
3. How long do rechargeable lamps last on a full charge?
Battery life varies depending on the lamp, brightness setting, and how it is used. Estimated battery life and charging details are listed on each applicable product page.
4. Can I use the lamps outdoors?
Only products specifically described as suitable for outdoor use should be used outside. Unless otherwise stated, we recommend keeping lamps indoors and away from rain, excessive moisture, and extreme temperatures.
5. Do you offer free shipping?
Yes. We offer free shipping on U.S. orders over $69. Shipping options and estimated delivery times are shown at checkout and in our Shipping Policy.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation with tracking information. Tracking may take a short time to update after the carrier receives your package.
7. What is your return policy?
You may request a return within 30 days of delivery. Eligible products should be unused, in their original condition, and returned with their original packaging. Please contact us before sending any item back.
8. Are Cusneon products covered by a warranty?
Yes. Eligible Cusneon lighting products are covered by a 12-month warranty against qualifying manufacturing defects. Damage caused by misuse, accidents, improper care, or normal wear is not covered.
9. What should I do if my lamp arrives damaged or does not work?
Please contact us as soon as possible with your order number and clear photos or videos showing the issue. Our support team will review the situation and help arrange an appropriate solution.
10. How should I care for my lamp?
Turn the lamp off and disconnect it from power before cleaning. Use a soft, dry or slightly damp cloth and avoid abrasive cleaners or harsh chemicals. Always follow any product-specific care instructions provided on the product page.